Artikelrecherche: Make Sure Your Channel Partner Training Aligns With Your Business KPIs
To get a clear picture of the return-on-investment for your elearning program, it helps to make sure that the learning outcomes are closely aligned with business-level KPIs your company already works with.
Let’s take the example of training for your value added resellers. Some of the ways you know how well that function is doing include tracking performance on customer satisfaction, churn, net promoter score, etc.
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